Customer Service Representative II

4 weeks ago


Saint Charles, Missouri, United States Ensign-Bickford Aerospace and Defense Full time

Job Summary

We are seeking a highly skilled Customer Service Representative II to join our team at AFB International. As a key member of our customer service team, you will be responsible for ensuring that both external and internal North American customer expectations are met as they relate to order processing, logistics, and tracking.

Key Responsibilities

  • Process and schedule NA customer orders, samples, and change orders via telephone or email
  • Prepare and generate NA customer invoices based on established guidelines and procedures
  • Issue credits/re-bills based on established guidelines and procedures
  • Interface with other internal departments as needed to ensure fulfillment of NA customer orders and order progress
  • Provide information inquiries by NA customers- internal/external- pertaining to orders and products
  • Interface with freight carriers for NA customer loads and logistics coordination
  • Maintain order processing and scheduling system with plant personnel
  • Help deliver timely customer responses to inquiries and documentation requests

Requirements

  • Bachelor's Degree
  • 6+ years' experience in customer service environment, or equivalent combination of education and experience
  • Prior experience with finance/accounting
  • Expert knowledge of related customer service procedures, policies, and processes
  • Knowledge of logistics coordination and order processing
  • Ability to maintain accurate records relating to jobs as they are planned, performed, and completed
  • Excellent interpersonal communication skills to interact effectively with peers, co-workers, scientists, researchers, supervisors, customers, and vendors as required

About Us

AFB International is a global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption.

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service and driving business growth.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a global leader in the pet food industry


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