Operations Supervisor
2 weeks ago
Are you equipped to lead a team effectively?
If so, we have an exciting opportunity for you.
The Operations Manager will oversee the entire operational framework, ensuring effective and successful management of workforce, productivity, quality assurance, and safety protocols as defined by the Operations Division. The qualified candidate will guarantee safe and efficient operational practices while acting as a representative for the company on client-related matters. This role involves enhancing operational procedures, systems, and principles in the domains of information management, business processes, and improved management reporting, while also identifying opportunities for system expansion.
Key Responsibilities of the Operations Manager:
- Manage operational systems, processes, and infrastructure while seeking opportunities for enhancement or modification.
- Proactively identify and monitor operational and tactical risks, providing strategic solutions.
- Contribute significantly to long-term planning, project status updates, and the implementation of change control processes.
- Oversee and report on key metrics weekly, monthly, quarterly, and annually.
- Analyze trends and evaluate opportunities to refine processes and execution.
- Manage staffing levels, compensation, hours, and contract labor in relation to revenue.
- Demonstrate the ability to anticipate client needs, adapt goals and directions swiftly, and multitask effectively.
- Possess proven experience supervising teams of 15 or more employees.
- Collaborate with home office team members to ensure seamless business operations, foster positive morale, and uphold company values.
- Work with transitions and onboarding teams as necessary.
- Identify and track issues and conflicts, remove obstacles, resolve medium complexity issues involving stakeholders, and escalate when necessary.
- Oversee daily activities of assigned locations, ensuring thorough cleaning of all office spaces, common areas, restrooms, and public facilities.
- Act as the primary contact for customer concerns related to equipment quality, service, or incidents on-site.
- Establish and maintain credible, professional relationships with clients, internal business units, and external vendors.
- Solicit and respond to feedback while securing commitment and support.
- Maintain the highest standards of cleanliness, safety, and professional conduct.
- Collaborate closely with the management team to ensure all operational, administrative, and compliance functions are executed effectively.
- Coordinate, schedule, and execute all special project work for the assigned facilities.
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