Sales and Service Director

1 week ago


El Cerrito, California, United States 24 Hour Fitness Full time
Job Summary

The Sales and Service Manager is responsible for delivering an exceptional member experience at 24 Hour Fitness. This role ensures that all guests and members receive a well-rounded sales and service experience through a compelling approach of offering membership, fitness, and retail products and services.

Key Responsibilities
  • Leadership Excellence
    • Hire, train, and develop talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings.
    • Lead Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
    • Cultivate Sales and Services team members' skills through continuous assessment, feedback, and coaching.
    • Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
  • Sales Management & Personal Sales
    • Drive all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
    • Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify potential revenue gaps and modify team execution strategy as necessary.
    • Establish monthly, weekly, and daily sales goals for all Sales and Services team members.
  • Member Experience
    • Partner with the General Manager to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
    • Lead by example to provide a clean, friendly, well-maintained club to members and guests.
    • Engage members with various fitness offerings, including personal training, group exercise classes, and 24GO digital content.
Requirements
  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
  • Possess a strong member-centric focus and be comfortable engaging with members in person.
  • Respond professionally to requests and inquiries from guests, members, and team members.
Benefits

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company-paid benefits that are automatically provided at no cost, such as group life and accident insurance.

Compensation

All employees receive a free club membership, employee assistance program (EAP), basic group life and AD&D insurance ($10,000), and 401(k) savings and investment plan.

Average of 30 hours or more per week: medical/dental/vision benefits, paid time off, and sickness benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $27.10


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