Contact Center Specialist

7 hours ago


Hershey, Pennsylvania, United States Penn State Health Full time
Job Summary

We are seeking a highly skilled Contact Center Specialist to join our team at Penn State Health. As a key member of our Contact Center, you will provide exceptional customer service to patients and physicians, acting as the first point of contact for various patient needs.

Key Responsibilities
  • Provide high-quality customer service to patients and physicians via phone, email, and other communication channels.
  • Answer and resolve a high volume of calls, ensuring accurate and timely responses to patient inquiries.
  • Deploy excellent customer service engagement skills, utilizing proficient knowledge of department processes, procedures, and software applications.
  • Ensure all calls are answered accurately and efficiently, maintaining a high level of service excellence in all interactions.
Requirements
  • High School Diploma required.
  • 1 year of job-related experience required.
  • Ability to successfully complete a hands-on training program, including all phone applications, computer programs, and software applications that support Contact Center daily operations.
Preferred Qualifications
  • Experience in word processing, scheduling, telephone call center systems, medical offices, or medical terminology preferred.
  • High volume call center experience preferred.
About Penn State Health

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

We are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

At Penn State Health, we believe in the importance of diversity, equity, and inclusion. We are an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates.



  • Hershey, Pennsylvania, United States Discover Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a skilled Radiologic Imaging Specialist to join our team at Discover Vanderbilt University Medical Center. As a key member of our diagnostic imaging team, you will be responsible for performing a variety of standardized imaging procedures, setting up and adjusting related equipment and devices, and maintaining related records under...


  • Hershey, Pennsylvania, United States Horizon Dynamics Full time

    Job Opportunity: Horizon Dynamics is seeking a highly skilled Specialist in Endocrinology and Diabetology to join our medical center in the Cloppenburg area. About the Role: As a Specialist in Endocrinology and Diabetology, you will be responsible for providing expert care to patients with endocrine disorders, diabetes, and hormone-related issues. You will...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Pediatric Nurse Specialist OpportunityWe are seeking a highly skilled Pediatric Nurse Specialist to join our team at Penn State Health. As a key member of our pediatric care team, you will be responsible for providing exceptional patient care and collaborating with our medical staff to ensure the best possible outcomes for our young patients.Key...


  • Hershey, Pennsylvania, United States Discover Vanderbilt University Medical Center Full time

    {"title": "Radiologic Technologist I", "description": "Penn State Health - Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.00Shift: VariedHours: VariedRecruiter Contact: Kaylee Milewski at Summary of Position:We are seeking a skilled Radiologic Technologist I to join our team at Penn State Health. As a key member of our imaging...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Company:Penn State Health - Hershey Medical CenterLocation:US:PA:HersheyWork Type:PRNFTE:0.001Shift:VariedHours:VariedContact:RecruiterPOSITION SUMMARY:As a Radiologic Imaging Specialist I, you will be tasked with executing a range of standardized imaging techniques. This role involves setting up and fine-tuning associated equipment and maintaining pertinent...


  • Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Become a Part of the Penn State College of Medicine TeamPosition: Food Preparation SpecialistLocation: Hershey, PAWork Type: Full TimeShift: Day, with set hours from 10:30am to 7:00pmRole Overview: The Food Preparation Specialist is accountable for the meticulous preparation, portioning, labeling, storage, and serving of meals for patients and retail clients...


  • Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Pediatric Nurse Specialist OpportunityWe are seeking a highly skilled Pediatric Nurse Specialist to join our team at Penn State Health. As a key member of our pediatric care team, you will be responsible for providing exceptional patient care and collaborating with our medical staff to ensure the best possible outcomes for our young patients.Key...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Penn State Health - Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.00Shift: VariedHours: 8SUMMARY OF POSITION:The Pharmaceutical Care Specialist is accountable for the thorough assessment and oversight of medication therapies, providing tailored recommendations to enhance therapeutic outcomes for patients in a hospital setting. This...


  • Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    $10,000 SIGN-ON BONUS - eligible to those that qualify Penn State College of MedicinePosition Type: Full TimeFTE: 0.90Shift: Night ShiftNight Shift Differential: $2.50/hourContact: Recruitment TeamPOSITION SUMMARY: The Clinical Nurse Specialist in the Medical Surgical Float Pool is tasked with the assessment, planning, execution, and evaluation of nursing...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Ophthalmology Specialist – Hershey, PAPenn State Health - Milton S. Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.0Shift: DayHours: 8Position Overview:Penn State Health Milton S. Hershey Medical Center is in search of a dedicated and enthusiastic Ophthalmology Specialist. This role involves working within a well-established...


  • Hershey, Pennsylvania, United States Agiliti Full time

    About the RoleAgiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care.Job...

  • Culinary Specialist

    1 week ago


    Hershey, Pennsylvania, United States Penn State Health Full time

    Penn State Health - Hershey Medical CenterJob Summary:We are seeking a skilled Culinary Specialist to join our team at Penn State Health Hershey Medical Center. As a key member of our dining services team, you will be responsible for preparing and delivering high-quality food to our patients and retail customers.Key Responsibilities:Prepare and cook a...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Penn State Health - Hershey Medical CenterJob Summary:We are seeking a skilled and compassionate Healthcare Support Specialist to join our team at Penn State Health Hershey Medical Center. As an essential member of our healthcare team, you will provide direct and indirect patient care, maintaining awareness of patient population needs and scheduling...


  • Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Penn State Health - Milton S. Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.0Shift: VariedHours: Varied, Weekday/Weekend rotation with incentive pay program, 10-hr shifts 6:30am-1700Job Summary:We are seeking a skilled Anesthesia Care Specialist to join our team at Penn State Health - Milton S. Hershey Medical Center. As a key...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    About the RoleWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Penn State Health. As an Interventional Radiology Technologist, you will play a crucial role in performing a diverse range of vascular and interventional radiological procedures.Key ResponsibilitiesConduct a variety of vascular and interventional radiological procedures...


  • Hershey, Pennsylvania, United States Pennsylvania State University Full time

    Job Title:Marketing and Communications Specialist - Geriatric MedicineJob Summary:The Penn State College of Medicine, Department of Geriatric Medicine, is seeking a highly skilled Marketing and Communications Specialist to support a required element of the RISE grant. The successful candidate will lead and execute communication strategies to engage long-term...


  • Hershey, Pennsylvania, United States AEG Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Confectionary Specialist to join our team at AEG. As a Confectionary Specialist, you will play a key role in assisting with the execution of our house-made fudge program.Key ResponsibilitiesAssist with Fudge Program Execution: Assist with the execution of our house-made fudge program,...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Ophthalmology Specialist – Hershey, PAPenn State Health - Milton S. Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.0Shift: DayHours: 8Position Overview:Penn State Health Milton S. Hershey Medical Center is in search of a dedicated and enthusiastic Ophthalmology Specialist. This role is situated within a well-established practice in...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Ophthalmology Specialist – Hershey, PAPenn State Health - Milton S. Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.0Shift: DayHours: 8Position Overview:Penn State Health Milton S. Hershey Medical Center is in search of a dedicated and enthusiastic Ophthalmology Specialist. This role is situated within a well-established practice in...


  • Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Penn State College of MedicinePosition: Part-Time Laboratory Operations SpecialistWork Schedule: Evening shifts from 3:00 PM to 11:30 PM, including rotating weekends.Contact: Recruitment TeamROLE SUMMARY:The Laboratory Operations Specialist is accountable for the reception of laboratory specimens, ensuring the integrity and acceptability of samples. This...