Trust Account Specialist

5 days ago


Albuquerque, New Mexico, United States Specialized Trust Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Specialist. This role is perfect for someone who is passionate about providing exceptional service and support to our clients. As a Client Service Specialist, you will be responsible for managing large volumes of client interactions, identifying and assessing client needs, and building sustainable relationships with our clients.

Responsibilities
  • Manage high-volume calls from clients regarding their accounts and investments.
  • Provide accurate and complete information to clients about their account details and investment options.
  • Build trust and rapport with clients by being responsive, empathetic, and proactive in resolving their concerns.
  • Maintain accurate records of client interactions and updates on their accounts.
  • Stay up-to-date on company policies, procedures, and product offerings to provide informed advice to clients.

Requirements
  • High school diploma or equivalent required; degree in business or finance preferred.
  • Proven experience in customer-facing roles, preferably in financial services.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Able to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • Strong knowledge of financial products and services, including IRAs, 401(k)s, and real estate investing.

Salary Range
$16.50 per hour.

About Us
Specialized Trust Company is a boutique financial services firm that enables clients to self-direct their retirement, education, health savings, and 401(k) accounts into alternative assets such as real estate, notes, mortgages, trust deeds, precious metals, FOREX, and virtually anything the government allows. Our company is built for you, our client, with a "pick your own fee approach," custom-designed systems, and highly skilled professionals.

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