Trust Company Associate
7 days ago
This role is responsible for managing client relationships and providing exceptional service and support to ensure client satisfaction. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Responsibilities include:
- Managing large amounts of incoming calls
- Generating sales leads
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts and filing documents
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
We offer a competitive salary of $16.50 per hour, plus benefits including dental insurance, health insurance, paid time off, and vision insurance.
To succeed in this role, you will need to have:
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
About Our Team
We are a dynamic and forward-thinking team at Specialized Trust Company, and we are committed to delivering exceptional service and support to our clients. If you are a motivated and customer-focused individual who shares our passion for excellence, we would love to hear from you.
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