Trust Company Associate

7 days ago


Albuquerque, New Mexico, United States Specialized Trust Full time
Role Summary

This role is responsible for managing client relationships and providing exceptional service and support to ensure client satisfaction. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Responsibilities include:

  • Managing large amounts of incoming calls
  • Generating sales leads
  • Identifying and assessing customers' needs to achieve satisfaction
  • Building sustainable relationships and trust with customer accounts through open and interactive communication
  • Providing accurate, valid and complete information by using the right methods/tools
  • Meeting personal/customer service team sales targets and call handling quotas
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Keeping records of customer interactions, processing customer accounts and filing documents
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers

We offer a competitive salary of $16.50 per hour, plus benefits including dental insurance, health insurance, paid time off, and vision insurance.

To succeed in this role, you will need to have:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

About Our Team

We are a dynamic and forward-thinking team at Specialized Trust Company, and we are committed to delivering exceptional service and support to our clients. If you are a motivated and customer-focused individual who shares our passion for excellence, we would love to hear from you.



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