Retail Support Specialist
1 month ago
Grand Design RV is seeking a highly skilled and customer-focused Retail Support Agent to join our Customer Service team. As a key member of our team, you will play a vital role in providing exceptional technical support and service to our customers.
Key Responsibilities- Technical Support: Provide accurate and timely technical diagnostics to resolve customer issues.
- Customer Communication: Respond to customer inquiries via phone, email, and in-person interactions.
- Case Management: Manage and update customer cases in Salesforce to ensure timely resolution.
- Field Service Support: Assist customers with field service and sublet requests.
- Reimbursement Processing: Process sublet reimbursements in a timely and accurate manner.
- Team Collaboration: Work closely with the service department to schedule and release customer return units.
- Phone System Management: Maintain maximum possible available status in the phone system.
- Education: High School Diploma or equivalent.
- Experience: Previous customer service experience, preferably in the RV industry.
- Skills: Strong technical skills, excellent communication and problem-solving abilities, and proficiency in Microsoft Office.
At Grand Design RV, we value our team members and strive to create a positive and inclusive work environment. We believe in fostering a culture of gratitude, respect, accountability, innovation, and drive. Our core values are:
- Gratitude: We prioritize the well-being and safety of our team members and communities.
- Respect: We act with integrity and transparency, valuing each other's contributions.
- Accountability: We hold ourselves and each other to high standards, taking ownership of our actions.
- Innovation: We strive to lead the industry in quality and innovation, embracing new ideas and approaches.
- Drive: We are determined to exceed expectations, delivering exceptional results and service.
- Medical, Dental, and Vision Insurance: Comprehensive health coverage for you and your family.
- Group Life Insurance and Accidental Injury Insurance: Financial protection for you and your loved ones.
- 401(k) with Match: Retirement savings with employer matching contributions.
- Employee Stock Purchase Program: Opportunity to purchase company stock at a discounted rate.
- Tuition Reimbursement: Support for your ongoing education and professional development.
- Holiday and Vacation Pay: Generous paid time off for relaxation and rejuvenation.
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