Retail Support Specialist

1 month ago


Middlebury, United States Grand Design RV Full time
About the Role

Grand Design RV is seeking a highly skilled and customer-focused Retail Support Agent to join our Customer Service team. As a key member of our team, you will play a vital role in providing exceptional technical support and service to our customers.

Key Responsibilities
  • Technical Support: Provide accurate and timely technical diagnostics to resolve customer issues.
  • Customer Communication: Respond to customer inquiries via phone, email, and in-person interactions.
  • Case Management: Manage and update customer cases in Salesforce to ensure timely resolution.
  • Field Service Support: Assist customers with field service and sublet requests.
  • Reimbursement Processing: Process sublet reimbursements in a timely and accurate manner.
  • Team Collaboration: Work closely with the service department to schedule and release customer return units.
  • Phone System Management: Maintain maximum possible available status in the phone system.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Previous customer service experience, preferably in the RV industry.
  • Skills: Strong technical skills, excellent communication and problem-solving abilities, and proficiency in Microsoft Office.
Our Company Culture

At Grand Design RV, we value our team members and strive to create a positive and inclusive work environment. We believe in fostering a culture of gratitude, respect, accountability, innovation, and drive. Our core values are:

  • Gratitude: We prioritize the well-being and safety of our team members and communities.
  • Respect: We act with integrity and transparency, valuing each other's contributions.
  • Accountability: We hold ourselves and each other to high standards, taking ownership of our actions.
  • Innovation: We strive to lead the industry in quality and innovation, embracing new ideas and approaches.
  • Drive: We are determined to exceed expectations, delivering exceptional results and service.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive health coverage for you and your family.
  • Group Life Insurance and Accidental Injury Insurance: Financial protection for you and your loved ones.
  • 401(k) with Match: Retirement savings with employer matching contributions.
  • Employee Stock Purchase Program: Opportunity to purchase company stock at a discounted rate.
  • Tuition Reimbursement: Support for your ongoing education and professional development.
  • Holiday and Vacation Pay: Generous paid time off for relaxation and rejuvenation.


  • Middlebury (village), Vermont, United States Grand Design RV Full time

    Job Title: Retail Support AgentGrand Design RV is seeking a highly skilled and customer-focused Retail Support Agent to join our Customer Service team. As a key member of our team, you will play a vital role in providing exceptional technical support and service to our customers.Key Responsibilities:Provide accurate technical diagnostics and troubleshooting...

  • Retail Support Agent

    3 months ago


    Middlebury, United States Grand Design RV Full time

    Grand Design is currently sourcing for a Retail Support Agent. As a Retail Service/Support team member, you will support Grand Design's customers through technical expertise and acumen of the products sold. Our Story Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV...


  • Middlebury, IN , USA, United States Grand Design RV Full time

    {"title": "Retail Support Agent", "description": "Job SummaryGrand Design RV is seeking a highly skilled Retail Support Agent to join our Customer Service team. As a key member of our team, you will provide exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide accurate technical...

  • IT Support Specialist

    3 weeks ago


    Middlebury, United States Creative Financial Staffing Full time

    IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to coordinate activities in fields such as electronic data processing, information systems, systems analysis, and computer programming.This role is fully onsite in Middlebury, Indiana, with a competitive salary range of $65,000 - $75,000.Key Responsibilities:Develop and oversee IT...

  • IT Support Specialist

    3 weeks ago


    Middlebury, United States Creative Financial Staffing Full time

    IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to coordinate activities in fields such as electronic data processing, information systems, systems analysis, and computer programming.This role is fully onsite in Middlebury, Indiana, with a competitive salary range of $65,000 - $75,000.Key Responsibilities:Develop and oversee IT...

  • IT Support Specialist

    1 month ago


    Middlebury, United States Creative Financial Staffing Full time

    We are seeking a skilled IT Support Specialist to join our team at Creative Financial Staffing. As a key member of our technology team, you will be responsible for coordinating activities in fields such as electronic data processing, information systems, systems analysis, and computer programming.This role is a great opportunity to utilize your technical...


  • Middlebury (village), Vermont, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a Medical Surgical setting. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our...


  • Middlebury, United States Grand Design RV Full time

    Grand Design RV is actively seeking a Retail Support Agent to enhance our Customer Service team. In this role, you will leverage your technical knowledge and product expertise to assist our valued customers effectively. About UsEstablished in 2012, Grand Design has rapidly ascended to become one of the premier RV brands in the industry, consistently...


  • Middlebury (village), Vermont, United States eDOC Innovations Full time

    eDOC Innovations is a leading provider of Mobile Digital Transaction Management (mDTM) solutions for credit unions. We are seeking a highly motivated and detail-oriented Client Development Specialist to join our team. The ideal candidate will have a strong background in technology and excellent communication skills. The Client Development Specialist will be...


  • Middlebury (village), Vermont, United States eDOC Innovations Full time

    About eDOC Innovations Are you looking to thrive in a setting that promotes creativity and innovation? Do you want to be part of a company that values growth and fresh ideas? eDOC Innovations is the perfect environment for you. Located in Middlebury, VT, eDOC Innovations is seeking a Client Development Specialist who possesses a strong drive for success and...


  • Middlebury (village), Vermont, United States eDOC Innovations Full time

    About eDOC Innovations Are you eager to thrive in a workplace that nurtures creativity and fosters innovation? Do you seek an organization that values growth and encourages fresh ideas? If so, eDOC Innovations is the ideal environment for you. Located in Middlebury, VT, eDOC Innovations is in search of a Client Development Specialist who possesses a strong...


  • Middlebury (village), Vermont, United States eDOC Innovations Full time

    About eDOC Innovations Are you eager to thrive in a setting that promotes innovation and creativity? Do you wish to be part of an organization that values growth and fresh ideas? If so, eDOC Innovations is the ideal place for you. Located in Middlebury, VT, eDOC Innovations is seeking a Client Development Specialist who possesses a strong drive for success...


  • Middlebury (village), Vermont, United States eDOC Innovations Full time

    About eDOC InnovationseDOC Innovations is a leading provider of Mobile Digital Transaction Management (mDTM) solutions for credit unions. Our company is dedicated to delivering innovative and adaptive solutions that meet the changing needs of today's business environment.Job SummaryWe are seeking a highly motivated and detail-oriented Client Development...


  • Middlebury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Middlebury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Middlebury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Middlebury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Middlebury (village), Vermont, United States Shaw's Full time

    Job SummaryAs a Retail Sales and Store Support Associate at Shaw's, you will play a vital role in ensuring the store is clean, organized, and shoppable. Your primary responsibility will be to provide excellent customer service, ensuring that customers can find exactly what they need to keep their families healthy and fed.Key ResponsibilitiesReplenish shelves...


  • Middlebury, United States Counseling Service of Addison County Full time

    Behavior Specialist Job DescriptionWe are seeking a skilled Behavior Specialist to join our team at the Counseling Service of Addison County. As a Behavior Specialist, you will work with children with diverse needs, providing one-on-one supports using a trauma-healing, Applied Behavior Analysis framework.Key Responsibilities:Conduct functional behavior...


  • Middlebury, United States Jayco Full time

    Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner. Essential Functions: Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes. Responds...