Customer Service Specialist

6 days ago


Middlebury, United States Jayco Full time
Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner.

Essential Functions:
  • Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
  • Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.
  • Authorizes dealer warranty work within guidelines and procedures.
  • Authorizes repairs and supplies parts to non-Jayco repair centers.
  • Provides information repair procedures and initiates unit returns for repair work.
  • Provides technical service information to dealers and customers.
  • Files incident reports for property damage, personal injury or fire.
Additional Functions:
  • Enters pertinent information into unit files.
  • Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.
Preferred Experience/ Knowledge:
  • Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc.
  • Technical aptitude is required.
  • Prior high volume call center experience is helpful.
Necessary Skills & Abilities:
  • Willingness to learn, grow and adapt to an ever changing product environment.
  • Listening skills to thoroughly understand problems and respond appropriately in a timely manner.
  • Desire and ability to problem solve effectively.
Work Requirements:
  • This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day.
  • This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.
  • This position is a full-time position, which may require some flexibility in hours and days worked.
  • Regular attendance is required.
  • Supervisory responsibilities: none
  • Remote work: not available.
  • Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefits package including:
  • (2) Medical Insurance plan options, HSAs, and FSAs
  • Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
  • Dental Insurance
  • Vision Insurance
  • Disability and Life Insurance
  • 401k plan with an annual discretionary match
  • Wellness Benefits
  • On-site Fitness Center access (IN only)
  • Health Clinic for employee use (IN only)
  • Employee Assistance Program (EAP) benefits and much MORE


  • Middlebury, United States Forest River, Inc. Full time

    Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening. **Responsibilities**: - Provide a variety of supporting roles for the Customer Service department - Participate in cross-training of tasks within the department **Qualifications**: - Attention to detail and...


  • Middlebury, United States Winnebago Industries Inc Full time

    Customer Care Specialist Job Posting Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by...


  • Middlebury, United States Winnebago Industries Inc Full time

    Customer Care Specialist Job Posting Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by...


  • Middlebury, United States Hawkins Water Tech, Inc. Full time

    _**Hawkins Water Tech**_ is seeking a full-time **Customer Service Representative** to work in partnership with the Office Manager and customer service team to create an environment that provides an exceptional customer experience, resulting in loyal customers and successful business outcomes for the Hawkins Team. Daily responsibilities include frequent...


  • Middlebury, United States RBC Bearings Full time

    ESSENTIAL FUNCTIONS OF THE JOB:Make inbound/outbound calls when necessary to help customers. Initiate tracers with carriers. Maintain customer files. Solicit sale of new or additional services. Obtain customer feedback information. Review customer purchase orders prior to order entry. Enter customer orders in the ASI system. Manage quote requests for...

  • Customer Service

    3 days ago


    Middlebury, United States The Next Street Full time

    Job Title: Customer Service - Licensing Guide Reports To: Support Manager Compensation: $17.00/hr. Schedule: Monday - Thursday: 10a - 6:30p, Friday: 8a - 5p, and rotating Saturdays Overview: We are looking for an outstanding individual to join our Support Team. Here at The Next Street, we call our customer service representatives, Licensing Guides, all...

  • Customer Service

    2 months ago


    Middlebury, United States The Next Street Full time

    Job Title: Customer Service - Licensing Guide Reports To: Support Manager Compensation: $17.00/hr. Schedule: Monday – Thursday: 10a - 6:30p, Friday: 8a - 5p, and rotating Saturdays Overview: We are looking for an outstanding individual to join our Support Team. Here at The Next Street, we call our customer service representatives, Licensing...

  • Customer Service

    4 weeks ago


    Middlebury, United States The Next Street Full time

    Job Title: Customer Service - Licensing Guide Reports To: Support Manager Compensation: $17.00/hr. Schedule: Monday – Thursday: 10a - 6:30p, Friday: 8a - 5p, and rotating Saturdays Overview: We are looking for an outstanding individual to join our Support Team. Here at The Next Street, we call our customer service representatives, Licensing...


  • Middlebury, United States National Bank of Middlebury Full time

    Job Type Full-time Description Do you enjoy providing excellent customer service, including: •Having a positive attitude, being a good listener, and portraying empathy, patience and enthusiasm •Collaborating with co-workers to solve problems •Eagerly offering a helping hand •Taking on challenges and learning new skills in an ever-changing environment...


  • Middlebury, United States Marta Nerin - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Marta Nerin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...


  • Middlebury, United States Electronic Systems Full time

    Overview: About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Our client is seeking a remote Helpdesk Specialist I to handle all...


  • Middlebury, United States Electronic Systems Full time

    Overview: About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Our client is seeking a remote Helpdesk Specialist I to handle all...


  • Middlebury, United States Clayton Careers Full time

    Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From...


  • Middlebury, United States Aston Carter Full time

    Job Title: Customer Support Representative | Location: Middlebury, CT We are committed to delivering exceptional service and support to our customers. We believe in fostering a collaborative environment where each team member is encouraged to contribute and make a difference. Position Overview: We are seeking a dedicated Customer Support Representative to...


  • Middlebury, United States Clayton Homes Full time

    Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From...


  • Middlebury, United States Mary Johnson Children's Center Full time

    **Summary** Part-time position (20-25 hours per week). This individual is responsible for implementing the Child Care Financial Assistance Program (CCFAP) in accordance with the regulations and policies of the Vermont Agency of Human Services, Child Development Division. This includes assistance to the public who qualify for the Child Care Financial...


  • Middlebury, United States Winnebago Industries Inc Full time

    Are you passionate about products? Do love to be creative and drive strategic marketing initiatives? Winnebago Towables is seeking a Senior Product Marketing Specialist to join our team in Middlebury, IN. The Senior Product Marketing Specialist will function as the marketing subject matter expert for a specifically designated product segment: Towable. This...


  • Middlebury, United States Marta Nerin - State Farm Agent Full time

    **ROLE DESCRIPTION**: As an Customer Relations Representative - State Farm Agent Team Member for Marta Nerin - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and associates in main office. You improve the lives of...


  • Middlebury, United States Vermont Sun Fitness Full time

    ' Work Location: - One location Work Remotely - No **Job Type**: Part-time Pay: From $14.00 per hour Shift: - Evening shift Weekly day range: - Weekends as needed Work setting: - In-person Work Location: In person


  • Middlebury, United States Pulse4Pulse Full time

    **Job Title**: Call Center Representative/Scheduler **Location**: Middlebury, CT **Hours**: Full-time, Monday-Friday, 9:00 AM-5:00 PM **Pay**: $20.00 - $22.00 per hour **Language Requirement**: Must speak English and Spanish fluently **Responsibilities**: - Manage large volumes of outbound calls promptly and professionally - Follow communication scripts...