Retail Support Specialist
3 weeks ago
Grand Design RV is seeking a highly skilled and customer-focused Retail Support Agent to join our Customer Service team. As a key member of our team, you will play a vital role in providing exceptional technical support and service to our customers.
Key Responsibilities:- Provide accurate technical diagnostics and troubleshooting to resolve customer issues.
- Answer incoming customer calls and respond to voicemails in a timely and professional manner.
- Respond to customer emails and resolve concerns in a 24-hour period.
- Manage and update pending cases in Salesforce to ensure customer concerns are addressed.
- Assist customers with field service and sublets, and process sublet reimbursements as received.
- Meet with drop-in customers and provide guidance as needed.
- Work with the service department to schedule and release customer return units.
- Maintain maximum possible available status in the phone system.
- RV industry knowledge or background.
- High School Diploma.
- RVIA certification preferred.
- Previous customer service experience.
- Strong computer and typing skills.
- Proficient in Word and Excel.
- Strong written and verbal communication skills.
- Gratitude - Safely serving team members and our communities through humility and empathy.
- Respect - Acting with integrity and transparency.
- Accountability - Holding each other to the highest expectations.
- Innovation - Striving to be industry-leading.
- Drive - Determined to exceed expectations.
- Connect with Purpose - Be inclusive, seek out different perspectives.
- Execute with Excellence - Explore possibilities, ask, 'What if?' and embrace new ideas.
- Build the Future - Transform the road ahead, anticipate opportunities, and seek new opportunities for continuous improvement.
- Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability.
- Health Savings Account (HSA).
- 401(k) with match.
- Employee Stock Purchase Program.
- Tuition Reimbursement.
- Holiday and Vacation Pay.
Grand Design RV is an Equal Opportunity Employer.
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