Retail Support Specialist

3 weeks ago


Middlebury village, Vermont, United States Grand Design RV Full time
Job Title: Retail Support Agent

Grand Design RV is seeking a highly skilled and customer-focused Retail Support Agent to join our Customer Service team. As a key member of our team, you will play a vital role in providing exceptional technical support and service to our customers.

Key Responsibilities:
  • Provide accurate technical diagnostics and troubleshooting to resolve customer issues.
  • Answer incoming customer calls and respond to voicemails in a timely and professional manner.
  • Respond to customer emails and resolve concerns in a 24-hour period.
  • Manage and update pending cases in Salesforce to ensure customer concerns are addressed.
  • Assist customers with field service and sublets, and process sublet reimbursements as received.
  • Meet with drop-in customers and provide guidance as needed.
  • Work with the service department to schedule and release customer return units.
  • Maintain maximum possible available status in the phone system.
Requirements:
  • RV industry knowledge or background.
  • High School Diploma.
  • RVIA certification preferred.
  • Previous customer service experience.
  • Strong computer and typing skills.
  • Proficient in Word and Excel.
  • Strong written and verbal communication skills.
Our Core Values:
  • Gratitude - Safely serving team members and our communities through humility and empathy.
  • Respect - Acting with integrity and transparency.
  • Accountability - Holding each other to the highest expectations.
  • Innovation - Striving to be industry-leading.
  • Drive - Determined to exceed expectations.
Leadership Expectations:
  • Connect with Purpose - Be inclusive, seek out different perspectives.
  • Execute with Excellence - Explore possibilities, ask, 'What if?' and embrace new ideas.
  • Build the Future - Transform the road ahead, anticipate opportunities, and seek new opportunities for continuous improvement.
Benefits:
  • Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability.
  • Health Savings Account (HSA).
  • 401(k) with match.
  • Employee Stock Purchase Program.
  • Tuition Reimbursement.
  • Holiday and Vacation Pay.

Grand Design RV is an Equal Opportunity Employer.



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