District Retail Banking Manager

4 days ago


St Louis, Missouri, United States Midland States Bank Full time
Job Summary

This is a challenging and rewarding role that requires a strong leader to direct and administer Banking Center Managers and their teams to achieve branch and district profit, growth, and customer service objectives.

Key Responsibilities
  • Develop and deliver a profit plan for each branch, establishing performance goals for the retail staff.
  • Assist the product development team by monitoring competitor's product offerings to stimulate idea generation in the development, modification, and sales activities for new and existing products and services.
  • Maintain a high level of communication within the district by spending at least 60% of time in the branches.
  • Coach and develop Banking Center Managers on all aspects of successful business development, relationship management and customer retention strategies.
  • Promote a sales culture and ensure that the staff receives proper training to sell and cross-sell products and services that meet individual customer needs.
  • Provide employees timely, candid and constructive performance feedback through weekly check-ins, huddle meetings, and coaching & observation sessions.
  • Develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth.
  • Review and evaluate branch activity reports, including staffing, loan and deposit growth, overdrafts, charge-offs, and audits to meet profit and performance objectives.
  • Active in local community organizations and activities.
  • Assist Banking Center Managers in resolving personnel problems, and working with the assigned human resources personnel to ensure resolution within established procedures and guidelines.
  • Ensure the bank policies and standard operating procedures are consistently and uniformly applied by all Banking Center Managers.
  • The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
Requirements
  • Bachelor's Degree in a related field.
  • Minimum of 7 years of retail banking sales and customer service experience.
  • Minimum of 5 years of multi-branch, retail sales management experience.
  • Strong organizational time management and problem solving skills.
  • Ability to grasp concepts and processes and to partner with and influence others.
  • Able to handle most problems/exceptions in an independent manner.
  • Strong understanding of customer, product and branch profitability.
  • Customer focused individual with good interpersonal skills and communication skills.
  • This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
Competencies
  • Business insight
  • Cultivates innovation
  • Drives results
  • Makes sound decisions
  • Being a brand champion
  • Collaborates
  • Communicates effectively
  • Customer focus
  • Being Authentic
  • Emotional Intelligence
  • Self development
  • Being flexible and adaptable


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