Service Desk Systems Analyst

1 day ago


Jacksonville, Florida, United States Corps Team Full time
About the Role:

The Corps Team is seeking a highly skilled Service Desk Systems Analyst to join our team for a 12+ month contract role. This hybrid position requires 4 days onsite per week in Jacksonville, FL.

Key Responsibilities:
  • System Administration: Maintain and manage the ITSM systems, including servers, workstations, and network devices. Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
  • Documentation and Reporting: Maintain detailed documentation of ITSM system operations, issues, and resolutions. Generate regular reports on ITSM performance, user satisfaction, and system health.
  • Application Technical Support: Provide advanced troubleshooting and technical support for ITSM hardware, software, and network issues. Assist in the diagnosis and resolution of complex technical problems.
  • User Support: Act as a point of contact for users experiencing technical difficulties with the system. Ensure all support requests are logged, tracked, and resolved in a timely manner.
  • Collaboration and Communication: Work closely with other IT team members to ensure seamless integration and support of IT services. Communicate effectively with users, management, and stakeholders regarding technical issues and service improvements.
  • Project Management: Lead and participate in a major system upgrade to a cloud solution. Coordinate with vendors and third-party service providers for system maintenance and support.

Pay Rate: $52.31 - $55.56/hour



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