Client Service Liaison

5 days ago


Remote, Oregon, United States The Periscope Group Full time

We are seeking a detail-oriented and communicative individual to join our Client Services team as a Client Service Liaison. The primary responsibility of this role is to make outreach calls to members regarding cases entered by contracted health plans, ensuring that the necessary information is gathered before the cases are assigned to a consultant for further review and resolution.

This position plays a vital role in ensuring that all case information is complete and accurate prior to assignment, contributing to efficient case resolution and positive member experiences.

The successful candidate will have strong communication skills, both verbal and written, with a professional and empathetic tone. Proficiency with Microsoft Office Suite and experience with case management software (or similar platforms) is a plus.

Key Responsibilities:

  • Member Outreach: Make outbound calls to members regarding their cases as entered by contracted health plans.
  • Data Verification: Collect and confirm member details, including personal information and case specific information
  • Case Documentation: Accurately document all member interactions, ensuring that the relevant information is updated in the system before it is assigned to a consultant.
  • Problem Solving: Address any questions or concerns that members may have about their cases, escalating to a consultant if necessary.
  • Collaboration: Work closely with the Client Services team to ensure smooth handoffs of cases and thorough information transfer before assignment.
  • Follow-up: Perform follow-up calls if needed to ensure that all necessary information has been collected before case assignment.

Estimated Salary: $55,000 - $65,000 per year, depending on experience.



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