Medical Engagement Liaison

2 days ago


Remote, Oregon, United States Inizio Engage Full time
Job Summary

We are seeking a highly skilled Medical Engagement Liaison to join our team at Inizio Engage. As a Medical Engagement Liaison, you will play a vital role in facilitating patient engagement by effectively communicating with callers in both English and Spanish.

About the Role

This is a dynamic position that requires excellent communication skills, organizational abilities, and a commitment to delivering exceptional service within the biotechnology sector. You will be responsible for accurately capturing information in databases and maintaining patient confidentiality.

Responsibilities
  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
  • Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills.
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
  • Possess effective organizational skills, including working with multiple projects simultaneously.
  • Adhere to all company policies and Standard Operating Procedures.
  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
Requirements
  • High School Diploma, or equivalent work-related experience required.
  • Spanish fluency as well as the ability to pass a medically inclined Spanish certification.
  • Excellent verbal, written and listening communication skills.
  • Competency with a computer keyboard and mouse.
  • Pleasant telephone manner.
Benefits

We offer a competitive compensation package, excellent benefits, and a generous performance-driven incentive compensation package. Our employees enjoy a collaborative and inclusive work environment, recognized as a Top Workplace USA 2021 and awarded a 'Great Place to Work' award in 2022 and 2023.

Estimated Salary

$19 per hour, with opportunities for growth and advancement based on performance.

About Us

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. We believe in empowering our employees, rising to challenges, working together, asking what if, and doing the right thing.



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