Transportation Operations Manager

3 weeks ago


Houston, Texas, United States Hogan Transportation Full time

Hogan Transportation is a 100-year-old full-service transportation company with a tradition of personalized service to clients. The company utilizes first-class equipment and advanced technology to deliver exceptional results.

Job Summary

The Service Manager directly supervises and coordinates the activities and responsibilities in the shop. This role is accountable for the shop performance, including labor management, service level, operation expenses, team management, and improving customer service.

Key Responsibilities
  • Supervise service employees to ensure adherence to quality standards, deadlines, and proper procedures.
  • Prepare and issue work schedules, deadlines, and duty assignments for service employees.
  • Implement departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes.
  • Train employees in company policies and job duties.
  • Recruit, interview, and select employees for hire.
  • Analyze financial activities of the department and provide input into the budget planning and preparation process.
  • Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Apply knowledge of DOT regulations to department operations.
  • Manage the payroll process and monitor and control overtime.
  • Identify employee training needs and set development goals for on-the-job, internal, or external training.
  • Maintain a safe work environment.
Requirements
  • High school diploma or GED required.
  • 3+ years management experience and 5+ years truck maintenance experience required.
  • Strong organizational skills with great attention to detail.
  • Excellent customer service and phone etiquette skills.
  • Excellent communication skills, both verbal and written.
  • Proficient in Word, Excel, and the internet.


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