Transportation Operations Manager

2 weeks ago


Houston, Texas, United States Advatix Full time
Job Description

Job Title: Transportation Liaison Manager

Job Summary: We are seeking a highly skilled Transportation Liaison Manager to join our team. The successful candidate will be responsible for promoting operational performance excellence, ensuring ongoing services are provided to meet Transportation objectives, while working closely with the Customer Services functions to promote continuous business growth, ensuring overall customer satisfaction.

Key Responsibilities:

  • Responsible for successfully performing duties related to processing orders for outbound shipping for transportation clients
  • Apply expert-level proficiency in the use of the clients Cloud Suite Logistics Execution Platform (LEP), as well as any other customer-preferred transportation management systems
  • Maintains constant awareness of order status, reporting potential/actual delivery delays to the leadership teams, supporting solutions to resolve delivery issues resulting in all deliveries arriving at the correct destinations, at the expected time
  • Conduct billing and reporting activities consistent with applicable billing and reporting SOPs
  • Address any shipping claims activity for lost, damaged, or other shipment complaints with the proper Carrier representative for appropriate escalation
  • Perform customer-facing account management contact activities, as needed
  • Continuously looks for any customer recommendations and independently identified opportunities related to projects, campaigns, and program execution and communicates to leadership
  • Identifies and manages customer update meetings, including recognizing and communicating actual or potential business health risks, and recommendations for necessary actions to achieve optimization
  • Manage weekly performance of all accounts through effective data analysis and communicate findings and solutions to customers and the Advatix team
  • Monitor daily/weekly/monthly fulfillment performance, highlighting underperforming/over-performing
  • Continuously looks for and communicates any customer recommendations and independently identified opportunities related to projects, campaigns, and program execution to the appropriate teams
  • Actively engages and collaborates with customer service operations, providing support to the customer
  • Develop close working relationships with each customer partner applying the clients brand standard approach, working closely with customer partners to gain all reporting information & consumer insights possible that will help to shape the future of our business priorities and ensure customer success

Requirements:

  • Bachelor's degree or equivalent in experience and evidence of exceptional ability
  • At least five (5) years of working experience in transportation shipping operations
  • Experienced with all aspects of logistics: dangerous goods/hazardous cargo, importing/exporting, customs clearance, and oversized cargo
  • Ability to work independently in a fast-paced environment, prioritize appropriately, and handle multiple tasks and projects simultaneously with various cross-functional teams
  • Advanced Level in MS Office 365 (focus on Excel and PowerPoint)
  • Ability to travel when required

About Advatix: Advatix, Inc. is one of the world's leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.



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