IT Support Specialist

1 month ago


Phoenix, Arizona, United States Alita Care, LLC Full time
Job Summary

This role provides Tier 2, IT support to the end-user community remotely and in person. The successful candidate will work closely with a contracted help desk team to resolve escalated support tickets with minimal guidance and oversight.

Key Responsibilities
  • Install, configure, and deploy standard technology hardware & software
  • Coordinate equipment acquisition from vendors
  • Maintain an asset inventory system
  • Document relevant hardware and software instructions as it relates to troubleshooting, hardware setups, and the end user experience
  • Assist with project planning and installation/configuration of new technology systems
  • Proactively collaborate with 3rd party Support Desk Service to resolve outstanding, and ongoing, issues
  • Teach others 1-on-1 in a live environment, remotely, or in a group setting. This includes EHR support and training
  • Contribute to and assist 3rd party Support Services in maintaining a knowledge base of previous support issues
  • Assist in IT Infrastructure team projects
  • Assist in IT Security team projects and maintenance scans
  • Assist in Application Development projects
  • Assist in the creation of in-house documentation for existing and new staff alike
Requirements
  • High School Diploma or General Education Diploma (GED) Required, BS in MIS preferred
  • CompTIA A+ & Network+ (or equivalent) recommended, but not required
  • Preferred 5 years of experience working in IT Support, specifically in an end-user facing customer service role
  • Experience with device management
  • Experience teaching others 1-on-1 or in a group setting
  • Advanced hardware and software comprehension, including Microsoft apps, RMM tools, Databases, and other local (or web-based) applications.
  • Strong ability to work independently & work collaboratively with contractors, peers, and management.

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