Epic Operations Trainer

3 days ago


Santa Fe, New Mexico, United States Christus Health Full time
Job Summary

We are seeking a highly skilled and experienced Credentialed Trainer to join our team at Christus Health. As a key member of our training team, you will be responsible for delivering high-quality training to our staff on the use of Epic Systems, with a focus on ConnectCARE.

Key Responsibilities
  • Conduct ConnectCARE training for various applications, developing lesson plans and updating materials to reflect changes in policies and curriculum.
  • Provide telephone support by logging into the Clinician line and assisting the Service Desk with calls.
  • Provide at-the-elbow support through planned rounding events and other support activities.
  • Work with the ConnectCARE Instructional Designer, build team leadership and members, Health System leaders and Education to assure end users are able to use the system.
Requirements
  • High School diploma or equivalent.
  • EPICCredentialed trainer, preferred. If not credentialed, must attend and successfully complete the 5-week Trainer Credentialing Program.
  • Knowledge and application of adult learning principles.
  • Proficient in Microsoft applications, including Word, Excel, and PowerPoint.
  • Excellent customer service skills.
  • Highly effective written and verbal communication and interpersonal skills.
  • Strong organizational skills in managing multiple priorities.
Preferred Qualifications
  • Previous experience documenting in EPIC's electronic medical record.
  • Two years teaching or related medical experience.
  • Evidence of previous experience as a trainer and/or mentor.
Working Conditions

The position may require occasional support duties during off hours, weekends, and holidays. May be required to travel to perform duties. May be required to work outside of normal working hours due to project demands.



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