Customer Service Lead

1 month ago

Elkhart, Indiana, United States MOD Pizza Full time

MOD Pizza is seeking a talented and motivated Restaurant Leadership Position to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience where pizza is personal, and everyone belongs.

As a Restaurant Leadership Position, you will be responsible for:

* Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
* Help create a MOD vibe that our customers expect
* Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
* Demonstrate, train and coach Squad in all methods for accomplishing store tasks
* Demonstrate knowledge of all Operational Standards and resources
* Partner with General Manager to engage the board community of our restaurant

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

At MOD, we believe in creating a world that works for and includes everyone. We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that this job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization.

We are a fair chance employer and will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Apply today to join our team and be a part of creating a world where everyone belongs.

Key Responsibilities

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications

  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old
Stories From The Journey

Nearest Major Market: Elkhart
Nearest Secondary Market: South Bend
Job Segment: Food Service, Chef, Culinary, Operations, Hospitality

Apply today to join our team and be a part of creating a world where everyone belongs.

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