Service Advisor

2 weeks ago


Elkhart, Indiana, United States Tom Naquin Auto Family Full time

Service Advisor Opportunity at Tom Naquin Auto Family

We are seeking a skilled Service Advisor to join our team at Tom Naquin Auto Family. As a Service Advisor, you will be the first point of contact for our customers in the service lane, providing exceptional customer service and ensuring a positive experience for every vehicle owner who visits our dealership.

Responsibilities:

  • Oversee the flow of the drive lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.

Qualifications:

  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willing to submit to a pre-employment background check and drug screen.

What We Offer:

  • Medical and dental benefits.
  • 401K plan.
  • Paid time off and vacation.
  • Growth opportunities.
  • Paid training.
  • Employee vehicle purchase plans.
  • Family-owned and operated.
  • Long-term job security.
  • Health and wellness.
  • Flexible work schedule.
  • Saturday lunches.
  • Discounts on products and services.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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