Field Support Engineer

2 weeks ago

Dublin, Ohio, United States Pace® Life Sciences Full time

About Us

Pace Life Sciences

Pace is dedicated to enhancing global health and safety. We support the pharmaceutical and biopharmaceutical sectors through the entire drug development lifecycle, from initial research and development to clinical trials and commercial product support. For clients with in-house laboratories and manufacturing, we offer specialized professional services to optimize their operations.

Job Overview

At Pace, our Technical Field Services (TFS) division presents exceptional opportunities for career advancement. By engaging in varied environments, fostering robust customer relationships, and consistently surpassing expectations, TFS team members are on a continuous journey of learning and process enhancement. With over four decades of laboratory operations expertise, we cater to a diverse array of industries, instruments, and facilities nationwide, providing our team with unparalleled access to a wealth of shared knowledge supported by proactive leadership. If you seek a collaborative team of analytical professionals and a dynamic, hands-on work environment, consider joining our TFS team for significant growth and a community that values your success.

Working within our TFS division allows professionals to engage in practical tasks while directly interacting with clients. We specialize in the maintenance and servicing of complex instruments such as GC, GC/MS, LC, LC/MS, IC, and Dissolution systems. While these instruments are intricate, TFS offers a comprehensive training program for new hires, along with ongoing training to ensure our service staff remains proficient. Our TFS Specialists possess diverse skill sets, including strong technical knowledge, customer service expertise, and effective problem-solving abilities. With over 20 years of service experience, we have achieved consistent growth and created numerous advancement opportunities across various regions.

Your Role

As an Instrument Services Specialist, you will be responsible for delivering technical solutions and advanced instrument support services to TFS customers, including external clients, laboratory chemists within the Pace system, and departmental colleagues. Your responsibilities will encompass a variety of support services related to analytical instrumentation, including:

  • Conducting preventive maintenance, installation, repairs, and performance evaluations of instruments
  • Installing, configuring, and troubleshooting application software
  • Providing on-site and remote customer assistance
  • Delivering technical training on analytical systems
  • Ensuring compliance with regulatory standards
  • Maintaining positive relationships with clients

Qualifications

  • Bachelor's degree in chemistry or a related scientific field
  • Preferred experience in equipment servicing
  • Familiarity with chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
  • Experience with LC/MS or LC/MS/MS is advantageous
  • Strong customer service capabilities
  • Willingness to travel up to 25 percent

Benefits

We offer a comprehensive benefits package that includes paid vacation, holidays, sick leave, medical, dental, and vision insurance, as well as retirement savings plans with company matching. Additional benefits include tuition reimbursement, employee recognition programs, and various voluntary insurance options.

Equal Opportunity Employer

Pace is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on various protected characteristics.

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