Customer Experience Associate

6 days ago


Aventura, Florida, United States Yamelys Santana - State Farm Agent Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Yamelys Santana - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.

Key Responsibilities
  • Provide prompt and professional assistance to clients via phone, email, or in-person.
  • Assist clients with policy changes, updates, and claims processing.
  • Maintain accurate records of customer interactions and ensure seamless communication between team members.
About You

To succeed in this role, you will possess strong communication and interpersonal skills, be detail-oriented, and have the ability to multitask. Previous customer service experience is highly preferred.

Benefits
  • 401(k) matching program for retirement savings.
  • Bonus opportunities based on performance.
  • Signing bonus as a welcome to the team.
Compensation

The estimated annual salary for this position is around $50,000-$60,000, depending on location and qualifications.


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