Customer Service Representative Specialist
3 weeks ago
We are seeking a highly skilled Customer Service Representative Specialist to join our team at Alphapointe. As a key member of our operations, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional service.
Key Responsibilities:
- Respond to customer calls, emails, and other inquiries in a timely and professional manner.
- Resolve customer complaints and concerns in accordance with company policies and procedures.
- Provide product information and support to customers.
- Maintain accurate records of customer interactions.
Requirements:
- High school diploma or equivalent required.
- A degree or certificate in a related field preferred.
- Call center experience preferred.
- Computer experience and typing proficiency required.
Benefits:
- $45,000 - $55,000 per year salary range based on experience.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Vacation and sick time off.
- Paid holidays.
About Us:
Alphapointe is a non-profit agency that provides employment opportunities to individuals who are blind or have low vision. We offer a supportive work environment and a competitive compensation package.
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