Customer Service Representative Specialist

3 weeks ago


Jefferson City, Missouri, United States Alphapointe Full time
Job Title: Customer Service Representative Specialist

We are seeking a highly skilled Customer Service Representative Specialist to join our team at Alphapointe. As a key member of our operations, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:
  • Respond to customer calls, emails, and other inquiries in a timely and professional manner.
  • Resolve customer complaints and concerns in accordance with company policies and procedures.
  • Provide product information and support to customers.
  • Maintain accurate records of customer interactions.


Requirements:
  • High school diploma or equivalent required.
  • A degree or certificate in a related field preferred.
  • Call center experience preferred.
  • Computer experience and typing proficiency required.


Benefits:
  • $45,000 - $55,000 per year salary range based on experience.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Vacation and sick time off.
  • Paid holidays.


About Us:

Alphapointe is a non-profit agency that provides employment opportunities to individuals who are blind or have low vision. We offer a supportive work environment and a competitive compensation package.



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