Restaurant Manager

4 weeks ago


Fountain Valley, California, United States El Pollo Loco Full time
Job Summary

El Pollo Loco is seeking a highly skilled and experienced Restaurant Manager to lead our team in achieving sales and profit goals. As a Restaurant Manager, you will be responsible for managing the business of a restaurant, ensuring exceptional guest satisfaction, and following company policies.

Key Responsibilities
  • Manage the restaurant's sales and profit plan, analyzing operating statements to identify problems and taking corrective action to improve results.
  • Aware of local market trends, competition, and opportunities, and select and implement appropriate LSM programs with assistance from the District Manager.
  • Ensure that new products are rolled out according to standards and that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner.
  • Communicate product deficiencies to the District Manager and ensure exceptional guest satisfaction through effective and efficient service and a clean and pleasant environment.
  • Maintain proper inventory levels for both food and non-food items and ensure the safety of all El Pollo Loco restaurant employees and guests.
Requirements
  • Minimum of one year management experience in the hospitality business.
  • High school degree or equivalent preferred.
  • Ability to effectively speak, read, and write in English.
Core Competencies
  • Guest Focus: Responds to guest needs, effectively uses guest feedback, and responds to guest concerns and complaints effectively.
  • Communication: Encourages open sharing of ideas, communicates clearly, concisely, accurately, and timely, and facilitates well-organized meetings and group discussions effectively.
  • People Relationships: Values diversity, understands customer base, and is sensitive to other cultures, manages disagreements and conflicts in an open, constructive manner, monitors performance and provides useful feedback, and ensures crewmembers are trained and developed.
  • Leadership: Fosters teamwork, cooperation, and involves others, creates a positive work environment, and takes responsibility for own actions and decisions.
  • Planning and Organizing: Sets objectives and priorities, develops effective plans to accomplish goals, shows good judgment and learns from experience, gathers and considers relevant information before making decisions, and meets deadlines.


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