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Customer Service Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to schools and families, promoting our educational program, and building strong relationships within the community.
Key Responsibilities- Receive and respond to inbound calls, as well as make outbound calls to schools to promote our program
- Identify customer needs, collect relevant information, and provide solutions
- Utilize premade scripts to address various customer service topics
- Upsell products and services when appropriate
- Employ best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Provide program overviews to school personnel via Zoom
- Participate in ongoing training to maintain up-to-date skills and knowledge
- Bilingual proficiency in English and Spanish
- High school diploma or equivalent
- Previous experience in a Call Center or similar role
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure and prioritize tasks effectively
- Competitive compensation
- Career growth opportunities
