IT Support Specialist
2 weeks ago
We are seeking a highly skilled IT Support Technician to join our team at Holtec International. The successful candidate will provide technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities- Provide technical support and assistance to employees, resolving hardware and software-related issues.
- Respond to incoming tickets through ManageEngine, troubleshooting and resolving issues in a timely and efficient manner.
- Complete 20-30 tickets daily, dealing with a range of issues including adding new users to AD, password resets, and network connectivity issues.
- Administer Active Directory and Office 365, including adding licenses for new users and setting up multi-factor authentication.
- Provide remote support and remoting into user's computers using a remote support control tool.
- Install and configure hardware resources in accordance with company procedures and processes.
- Maintain hardware inventory, track assets, and manage hardware requests.
- Basic server experience, including connectivity of servers.
- Software installation and configurations in accordance with company procedures and processes.
- Troubleshoot and diagnose hardware and software-related issues using standardized tools.
- Train employees in the usage of company software as requested.
- Perform computer system maintenance to ensure proper functionality.
- Manage helpdesk requests through the company helpdesk request system.
- Respond to support requests through email, in person, or over the phone.
- 5+ years of experience as a desktop support technician troubleshooting hardware and software issues.
- Understanding of major Microsoft operating systems and software products, including Windows 10/11, Windows Server 2012, 2016, 2019, 2022, and Microsoft Office O365.
- Basic understanding of general ERP systems.
- Intermediate knowledge of computer hardware and peripherals, installation, and repair.
- Experience with TIA/EIA-568 cabling standards, understanding implementation, installation, and configuration of cabling.
- Experience installing 3D design software such as Solid Works, AutoDesk, Mat Lab, and Adobe.
- Experience with NetBackup.
- Experience configuring and maintaining Isolon storage.
At Holtec International, we offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced IT professional, we encourage you to apply for this exciting opportunity.
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