Bilingual Community Health Worker

4 weeks ago

Kansas City, Missouri, United States Vibrant Health - Wyandotte Neighborhood Clinics Full time
Job Summary

We are seeking a highly motivated and compassionate Bilingual Community Health Worker to join our team at Vibrant Health - Wyandotte Neighborhood Clinics. As a key member of our community outreach team, you will play a vital role in supporting patients in managing their health and navigating the healthcare system.

Key Responsibilities
  • Assist patients in the community through home visits, attending medical appointments, and accessing other community-based resources.
  • Review referral forms, needs assessment screeners, or Electronic Medical Record data to determine appropriateness for participation.
  • Complete documentation in the identified electronic health record of all telephone and face-to-face contacts with patients in a timely and professional manner.
  • Enroll patients in needed programs and document in approved format in a timely manner.
  • Collaborate with patients to set client-centered treatment goals and review progress regularly.
  • Assist patients in scheduling medical, behavioral health, and social service appointments and attend appointments as needed or requested.
  • Ensure patients' access to interpreters and translators for medical, behavioral health, and social service appointments.
  • Assist patients in securing transportation to medical, behavioral health, and social service appointments.
  • Help patients obtain necessary medications through patient assistance programs and other reduced-cost programs.
  • Provide support and education to patients to assist them in adhering to medical recommendations and taking medications as prescribed.
  • Provide regular and timely updates to medical providers, referral sources, and clinics on patients' progress to meet treatment goals and troubleshoot any problems or concerns.
  • Complete all required documentation and data tracking in a detailed and timely manner in the electronic health record.
  • Attend and actively participate in all trainings and meetings as requested.
Requirements
  • High school diploma or equivalent plus lived experience or close connection to the community being served.
  • Ability to develop rapport with patients and their families, community, and other healthcare personnel.
  • Professional and respectful demeanor.
  • Ability to work successfully independently and within a team, shifting tasks, prioritizing tasks, problem-solving daily, and completing work within deadlines.
  • Excellent customer service, helpfulness, and positive attitude.
  • Superior organizational skills with attention to detail and ability to multi-task and meet deadlines.
  • Ability to recognize, understand, and appreciate the value of cultural diversity.
  • Ability to demonstrate social and cultural sensitivity to ethnically and economically diverse patients and staff.
  • Experience and working knowledge of local community resources.
  • Current drivers' license with an acceptable driving record and reliable transportation.
  • Ability to travel to all parts of the facility and throughout the community.
  • Current CPR certification, which can be provided through Vibrant Health if needed.
  • Proficiency in use of personal computers and Microsoft Office (Outlook, Word, and Excel).
Preferred Qualifications
  • High school diploma; some college preferred.
  • Current CPR certification, maintained through employment.
  • Two years relevant work experience, preferably in a medical setting.
  • Proficiency in use of personal computers and Microsoft Office Suite (Word & Excel) required.
  • Previous customer service experience.
  • Two years preferred experience with an electronic health record system.

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