Proactive Quality Enhancement Professional

3 weeks ago


New York, New York, United States Vibrant Emotional Health Full time
About the Role

We are seeking an experienced Quality Improvement Specialist to join our team, responsible for coordinating all proactive quality improvement efforts across our 200+ crisis centers. This key role involves working closely with the QI Manager to conduct quality improvement activities, ensuring all centers perform optimally and meet funder and agency goals.

As a member of our QI team, you will assist in developing, coordinating, and implementing a formal quality improvement program, monitoring internal QI activities, and ensuring adherence to all contracted Lifeline operational and clinical KPIs. You will also facilitate regular program QI meetings with centers, review program outcomes/deliverables/KPIs, and collaborate with other departments to develop proactive QI activities.

The ideal candidate will have strong analytical skills, excellent problem-solving abilities, and intermediate to advanced knowledge of Microsoft Office and Google Suite. Experience in quality improvement and compliance activities is highly desirable, as well as a basic understanding of contact center data and analytics. The salary range for this position is $58,710 - $66,950, depending on qualifications and experience.

We offer an exceptional benefits package, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

We welcome applicants from diverse backgrounds and industries, recognizing that a variety of perspectives and experiences enrich our organization. If you're passionate about delivering high-quality services and support, we encourage you to apply.

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