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Client Support Representative

2 months ago

Saint Clair Shores, Michigan, United States Cable One Full time
Client Support Representative Job Description:

At Cable One and our family of brands, we prioritize maintaining connections for our customers and team members. For our team, this translates to a fulfilling career, respect for their communities, a commitment to health and wellness, work/life balance, and a welcoming workplace.

Key Responsibilities
  • Acquire and apply Customer Support principles and practices
  • Address customer inquiries and deliver tailored communication
  • Engage with customers, pose questions, and demonstrate respect and empathy
  • Provide information regarding billing and pricing, resolve common issues, and gather necessary details for problem resolution
  • Assist customers with product returns, arrange service appointments, and offer training on product usage
  • Advocate for Cable One products to encourage potential upselling
  • Record customer inquiries and follow up to guarantee satisfaction
Required Qualifications
  • At least one year of sales experience or two years of higher education
  • Consistent work history
  • Valid driver's license and dependable transportation
  • Basic math and computer proficiency
  • Capability to work in challenging weather conditions and lift up to 50 pounds
  • Excellent written and verbal communication abilities
Core Competencies
  • Dedicated: Values each customer and supports local communities
  • Supportive: Provides assistance with expertise, respect, and compassion
  • Proactive: Recognizes customer needs and ensures smooth interactions
  • Personalized: Customizes communications to meet customer expectations
Employee Benefits
  • Medical, dental, and vision coverage available from the start of employment
  • Life insurance, paid time off, and a 401(k) plan with company matching
  • Tuition reimbursement, community engagement, recognition programs, and opportunities for advancement
Award-Winning Company
  • Recognized by Forbes as one of "America's Best Midsized Employers"
Commitment to Diversity

Cable One and our family of brands believe in the power of diversity. Our unique talents, backgrounds, and perspectives come together to create a strong force. We are stronger as a collective. Cable One and our family of brands are equal opportunity employers.

Pre-employment Processes

Background checks, drug screenings, and reference verifications are mandatory for all job offers.