Customer Support Representative

3 weeks ago


Norton Shores, Michigan, United States Kelly Services, Inc. Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Support Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring timely and accurate responses to customer inquiries.

Key Responsibilities
  • Engage with customers via phone and email, providing professional and timely communication
  • Manage customer orders, quotes, and inquiries through a shared inbox
  • Prioritize urgent customer requests and monitor order status
  • Support logistics and inventory management, ensuring smooth parts processing and delivery
  • Coordinate with team members and vendors to resolve issues and escalations
  • Provide regular reporting to keep the business running efficiently
Requirements
  • A positive attitude and a passion for helping others
  • Excellent communication skills, both written and verbal
  • Attention to detail and strong organizational abilities
  • Experience in customer service, especially in a fast-moving industry
  • Proficiency in Microsoft Office, particularly Excel (experience with SAP and CRM systems is a plus)
  • High school diploma required; logistics or inventory management experience preferred
Why Join Us?

We believe in building a supportive and encouraging work environment where every team member has the opportunity to learn, grow, and succeed. If you're ready to bring your customer service experience to the next level, we'd love to hear from you



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