Customer Service Representative II

1 week ago


Shepherdsville, Kentucky, United States APL Logistics Full time
Job Description

**Overview:**

We are seeking a highly skilled Customer Service Representative II to join our team at APL Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, processing orders, and handling complaints in a professional and effective manner.

**Responsibilities:**

  • Apply the APL Logistics Continuous Improvement (ACI) Model to improve business processes, increase proficiency, and increase efficiency through waste elimination.
  • Apply the 5S Lean methodology to sustain a safe, clean, and orderly facility.
  • Resolve difficult customer problems and maintain a good working relationship with customers.
  • Process and input all customer orders, generate related paperwork, and verify inventory records.
  • Participate in the training of new hires and provide input on performance levels of CSR I's.
  • Act as liaison between warehouse personnel and customer, resolving problems as they occur and ensuring accurate and complete information is conveyed.

**Requirements:**

  • High School diploma or equivalent required; some college preferred.
  • Minimum of two (2) years customer service, inventory control, or accounting experience required.
  • Knowledge of distribution and logistics preferred but not required.

**Additional Knowledge, Skills & Abilities:**

  • Good communication and interpersonal skills.
  • Proficient in data entry.
  • Spreadsheet skills preferred.
  • Ability to read and comprehend basic instructions, interpret documents, and write legibly.
  • Good math skills.
  • Ability to make decisions on customer acceptance based on past experience and fitness for use.

**Primary Location:** US-KY-Shepherdsville



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