Customer Service Representative II
1 week ago
**Overview:**
We are seeking a highly skilled Customer Service Representative II to join our team at APL Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, processing orders, and handling complaints in a professional and effective manner.
**Responsibilities:**
- Apply the APL Logistics Continuous Improvement (ACI) Model to improve business processes, increase proficiency, and increase efficiency through waste elimination.
- Apply the 5S Lean methodology to sustain a safe, clean, and orderly facility.
- Resolve difficult customer problems and maintain a good working relationship with customers.
- Process and input all customer orders, generate related paperwork, and verify inventory records.
- Participate in the training of new hires and provide input on performance levels of CSR I's.
- Act as liaison between warehouse personnel and customer, resolving problems as they occur and ensuring accurate and complete information is conveyed.
**Requirements:**
- High School diploma or equivalent required; some college preferred.
- Minimum of two (2) years customer service, inventory control, or accounting experience required.
- Knowledge of distribution and logistics preferred but not required.
**Additional Knowledge, Skills & Abilities:**
- Good communication and interpersonal skills.
- Proficient in data entry.
- Spreadsheet skills preferred.
- Ability to read and comprehend basic instructions, interpret documents, and write legibly.
- Good math skills.
- Ability to make decisions on customer acceptance based on past experience and fitness for use.
**Primary Location:** US-KY-Shepherdsville
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