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Customer Service Ambassador

2 months ago

Shepherdsville, Kentucky, United States Family Dollar Full time

Job Summary:

As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers. Your primary goal will be to ensure that every customer leaves the store satisfied and eager to return.

Key Responsibilities:

  • Customer Service: Greet customers warmly and assist them in finding the products they need, answering any questions they may have, and resolving any issues that may arise.
  • Merchandise Support: Provide detailed information about our products, including features, benefits, and pricing, to help customers make informed purchasing decisions.
  • Store Operations: Assist with maintaining a clean and organized store environment, including restocking shelves, processing returns, and handling customer complaints in a professional and courteous manner.
  • Team Collaboration: Work closely with other store associates to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management in a fast-paced retail environment.
  • Strong Problem-Solving Skills: Ability to think critically and resolve customer complaints in a fair and timely manner.
  • Basic Math Skills: Ability to accurately handle cash, process transactions, and maintain accurate inventory levels.