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Customer Experience Specialist

2 months ago

Adrian, Michigan, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the sales floor team.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile, use the F.A.S.T. service model to meet their needs, and engage in friendly conversation to build strong relationships.
  • Sales Floor Leadership: Process transactions efficiently, maintain a high level of productivity, and ensure accurate stock levels and visual merchandising.
  • Team Collaboration: Work closely with the Store Management team to identify opportunities to drive sales and improve customer satisfaction.
Requirements
  • High School Diploma or equivalent
  • 1+ years of supervisory experience in a customer-centric environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Benefits package, including medical, dental, and vision insurance
  • Tuition reimbursement and professional development opportunities