Customer Service Associate

2 months ago


Adrian, Michigan, United States First Defiance Financial Full time
Customer Service Representative Department:

As a Customer Service Representative at First Defiance Financial, you will play a vital role in supporting the company's mission statement and sales goals. Your primary responsibility will be to maintain a high level of customer satisfaction by providing exceptional service and support.

Key Responsibilities:
• Provide timely and effective responses to customer inquiries and concerns
• Resolve customer issues in a professional and courteous manner
• Collaborate with internal teams to ensure seamless customer experiences
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers
• Meet or exceed customer satisfaction targets

Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• High school diploma or equivalent required, associate's or bachelor's degree preferred

What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join Our Team:
• We are committed to providing exceptional customer service and support
• We value our employees and offer opportunities for growth and development
• We are a dynamic and collaborative team that is passionate about delivering outstanding results

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