Customer Service Representative

2 months ago


Adrian, Michigan, United States First Federal Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Federal Bank. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, processing daily transactions, and identifying opportunities to grow our business.

Key Responsibilities
  • Customer Service: Provide accurate, personable, and efficient processing of all transactions, ensuring a high level of customer satisfaction.
  • Product Knowledge: Develop and maintain knowledge of all retail products and services, enabling you to provide expert advice to customers.
  • Problem-Solving: Respond competently and consistently to customer inquiries, resolving issues in a timely and professional manner.
  • Teamwork: Collaborate with colleagues to achieve sales and service goals, recognizing opportunities to cross-sell and upsell products.
  • Compliance: Maintain a thorough understanding of bank policies and procedures, ensuring compliance with regulatory requirements.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Previous cash handling or customer service experience preferred.
  • Skills: Excellent interpersonal, communication, and organizational skills, with a strong attention to detail and ability to manage multiple initiatives.
Work Environment

This role operates in a professional office environment, with a focus on providing exceptional customer service and supporting the growth of our business.



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