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Commercial Lines Insurance Representative

2 months ago

Calabasas, California, United States Jobot Full time
Job Summary

We are seeking a highly skilled Commercial Lines Customer Service Representative to join our team at Jobot. As a key member of our commercial insurance department, you will play a crucial role in providing exceptional service to clients and supporting the overall operations of our business.

Key Responsibilities
  • Client Interaction: Serve as the primary point of contact for commercial insurance clients, responding to inquiries, providing policy information, and offering guidance on coverage options.
  • Policy Support: Assist clients with policy renewals, endorsements, and updates, collaborating with insurance underwriters to process policy changes and endorsements.
  • Claims Assistance: Help clients initiate and navigate the claims process, coordinating between clients and claims adjusters to ensure timely resolution of claims.
  • Coverage Knowledge: Develop and maintain a strong understanding of various commercial insurance products, including general liability, property, workers' compensation, professional liability, and more.
  • Documentation and Data Entry: Maintain accurate and up-to-date client records in our agency's database, handling data entry related to policy changes, endorsements, claims, and other transactions.
  • Compliance and Regulations: Stay informed about insurance industry regulations, guidelines, and compliance requirements, ensuring that all interactions and transactions adhere to legal and regulatory standards.
Requirements
  • High school diploma or equivalent; some college coursework in insurance or a related field is a plus.
  • 1-2 years of previous experience as a Customer Service Representative in a commercial insurance setting.
  • Strong communication skills, both written and verbal.
  • Excellent interpersonal skills and ability to build rapport with clients.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficiency in using computer software and databases.
  • Knowledge of commercial insurance products, coverage options, and underwriting processes.
  • Familiarity with insurance industry regulations and compliance standards.