Commercial Lines Insurance Specialist

4 weeks ago


Calabasas, California, United States Jobot Full time

We are seeking a highly skilled Commercial Lines Customer Service Representative to join our team at Jobot. As a key member of our commercial insurance department, you will play a crucial role in providing exceptional service to clients and supporting the overall operations of our business.

The Commercial Lines Customer Service Representative acts as a liaison between clients and insurance carriers, assisting with policy inquiries, coverage explanations, and claims support. This role requires a strong understanding of commercial insurance products, excellent communication skills, and a dedication to ensuring client satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for commercial insurance clients.
  • Respond to client inquiries, provide policy information, and offer guidance on coverage options.
  • Address client concerns, resolve issues, and ensure high levels of customer satisfaction.
  • Assist clients with policy renewals, endorsements, and updates.
  • Collaborate with insurance underwriters to process policy changes and endorsements.
  • Review policies for accuracy and completeness, ensuring they meet client needs.
  • Help clients initiate and navigate the claims process.
  • Coordinate between clients and claims adjusters to ensure timely resolution of claims.
  • Provide guidance on documentation requirements and claim procedures.

Requirements:

  • High school diploma or equivalent; some college coursework in insurance or related field is a plus.
  • 1-2 years of previous experience as a Customer Service Representative in a commercial insurance setting.
  • Strong communication skills, both written and verbal.
  • Excellent interpersonal skills and ability to build rapport with clients.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficiency in using computer software and databases.
  • Knowledge of commercial insurance products, coverage options, and underwriting processes.
  • Familiarity with insurance industry regulations and compliance standards.

Interested in learning more about this opportunity? Click the "Apply" button to get started.



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