Customer Service Coordinator

24 hours ago


Portsmouth, New Hampshire, United States Eldredge Lumber & Hardware, Inc. Full time
Job DescriptionEldredge Lumber & Hardware, Inc. is a progressive company that has been serving Southern Maine and beyond since 1937. We are looking for an Inside Sales Associate who can provide exceptional customer service and support to our sales team.

The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for learning about our products and services.

Responsibilities

This role involves supporting sales staff with administrative tasks, data entry, and customer communication. The successful candidate will also be responsible for scheduling deliveries, maintaining accurate records, and ensuring timely completion of customer orders.

Main Responsibilities:

  • Data entry of customer orders, special orders, and estimates into point-of-sale software.
  • Source and order non-stock products to meet customer needs.
  • Field millwork takeoffs via blueprints or customer-provided lists.
  • Schedule and monitor deliveries of customer-specific orders to ensure timely completion.
  • Process returns, credits, and other paperwork related to customer orders.
  • Stay up-to-date on market trends, product offerings, and new technologies.
  • Manage the open quote contract system for select projects.
  • Handle customer phone calls and warehouse inquiries as needed.
  • Complete other tasks and projects assigned by management.
Requirements

To succeed in this role, you should have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Education and Experience:

  • High School Graduate or equivalent
  • Inside sales experience preferred
Salary Range

The estimated annual salary for this position is $50,000 - $65,000, depending on experience and qualifications.



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