Customer Service Ambassador

6 days ago


Portsmouth, New Hampshire, United States Ocean State Job Lot Full time

Company Overview

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Ocean State Job Lot is a leading general merchandise retailer operating over 150 stores in the Northeast and a shopping center business with OSJL as the anchor tenant in over 50% of its centers. Our company is committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

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Job Description:

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The Store Specialist role at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

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Key Responsibilities:

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  • Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.">
  • Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.">
  • Promote Company-wide customer initiatives (donations, loyalty programs, promotions).">
  • Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.">
  • Train and coordinate assigned associates, manage breaks according to policy and regulations.">
  • Communicate issues and improvement opportunities to store leadership.">
  • Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.">
  • Handle daily damages and returns according to established procedures.">
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Qualifications:

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  • Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.">
  • Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.">
  • Full-time associates in this role must have availability to work as needed by the business including nights and weekends.">
  • Must be 18 years of age or older.">
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Estimated Salary: $16-$17.25 per hour, based on experience.



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