Customer Service Representative

7 days ago


Albuquerque, New Mexico, United States American Air Filter Company, Inc. Full time
Customer Service Representative

American Air Filter Company, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and chat support.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Maintain accurate records of customer interactions and transactions.
  • Stay up-to-date on product knowledge and company policies to provide informed support.
Requirements:
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Prior SAP experience and SAP proficiency desired.
  • 5 years' prior experience in customer service or related area.
  • Industry knowledge/experience a plus.
  • Excellent verbal and written communication skills.
  • Ability to type 30+ wpm.
  • Ability to calculate figures and amounts.
  • Up to 10% travel as needed.

American Air Filter Company, Inc. is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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