National Account Development Manager

2 weeks ago


Barberton, Ohio, United States Emcor Inc Full time

Emcor Inc is a leading provider of end-to-end mechanical, fire protection and HVAC services with nearly 100 years of experience.

We are seeking a National Account Development Manager to join our team. The estimated salary for this role is $70,000 - $90,000 per year, depending on experience.

About the Role

The primary function of this position is to manage customer specific requests as it relates to inspection and service of fire protection systems. Our goal is to continuously grow revenues while maintaining profits, satisfying customers' requirements, and ensuring compliance with required guidelines.

Key Responsibilities
  • Schedule service and inspection of customer sites on demand.
  • Perform follow up as necessary on outstanding work orders.
  • Maintain subcontractor relations and negotiate rates as needed.
  • Provide phone coverage for assigned accounts as well as overflow.
  • Maintain profitable margins on work orders.
  • Be the primary customer service contact for assigned accounts.
  • Cross-train to perform any job occupation as determined by the Company.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Background in construction or account representative experience.
  • Proven organizational skills.
  • Ability to multi-task in a fast-paced environment.
  • Proven knowledge of Microsoft Office software (particularly Excel, Word, and PowerPoint).
  • At least three years of experience in a call center or customer service environment.
  • Strong customer service skills and the ability to learn new systems and processes.

We offer a competitive salary and comprehensive benefits package to our employees. We are an Equal Opportunity Employer/Veterans/Disabled.



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