Customer Success Manager
5 days ago
We are seeking a skilled Customer Success Manager to facilitate the onboarding process for new clients, ensuring a seamless transition onto our platform.
About Our Company:
Our company, ZIWO, is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions.
Key Responsibilities:
- Customize the onboarding process based on the specific needs of each client.
- Oversee the deployment process and resolve any technical issues promptly.
- Conduct kick-off meetings with client agents and provide comprehensive training on platform features.
- Offer ongoing support, advice, and recommendations to optimize platform usage.
- Address client inquiries and concerns promptly, demonstrating a commitment to their success.
Requirements:
- 3+ years of experience in a customer success role.
- Fluency in Arabic and English.
- Bachelor's degree in Business Administration, Computer Science, or related field.
We are proud to foster an inclusive workplace and welcome individuals from diverse backgrounds to join our team.
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