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Customer Service Manager

2 months ago

Albany, New York, United States Price Chopper Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to oversee the Front End and Customer Service areas of our store. The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and train a team to provide exceptional customer service.

Key Responsibilities
  • Ensure that all Front End and Customer Service associates provide fast, friendly, and efficient customer service at all times.
  • Oversee the Front End operation, including customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas.
  • Assist the Store Manager with budgeting and financial goals of the Front End area, including payroll, wrap, over/shorts, cashier training, and miscellaneous office incomes.
  • Ensure that all Front End and Office policies and procedures are adhered to.
  • Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store.
Requirements
  • Must be at least 18 years of age.
  • Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
  • Strong Organizational skills and ability to multi-task.
  • Satisfactory Performance Reviews.
  • Strong communication skills.
  • Basic Literacy.
  • Basic Computer Skills.
Working Conditions

The Customer Service Manager will work in a fast-paced retail environment, with frequent standing, walking, bending, reaching, and climbing. The ability to lift up to 50lbs and push/pull up to 75lbs is required.

Price Chopper/Market 32 and Northeast Shared Services is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, including 401(k), 401(k) match, paid time off, comprehensive health benefits, and more.