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Customer Service Manager

2 months ago

Albany, New York, United States Price Chopper Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Price Chopper. As a key member of our store operations team, you will be responsible for ensuring that our customers receive exceptional service and that our store operations run smoothly and efficiently.

Key Responsibilities
  • Ensure that all customer service standards are met, including providing fast, friendly, and efficient service to customers.
  • Oversee the Front End operation, including customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas.
  • Ensure that all Front End and Office policies and procedures are adhered to.
  • Assist the Store Manager with budgeting and financial goals of the Front End area, including payroll, wrap, over/shorts, cashier training, and miscellaneous office incomes.
  • Ensure that corporate dress code is adhered to on the Front End and Customer Service areas.
  • Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store.
  • Perform other related duties as assigned by management and adhere to all company policies and procedures.
Requirements
  • Must be at least 18 years of age.
  • Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
  • Strong Organizational skills and ability to multi-task.
  • Satisfactory Performance Reviews.
  • Strong communication skills.
  • Basic Literacy.
  • Basic Computer Skills.
Physical Requirements
  • Exposure to Hot Environment: Occasional 1-3 Hours.
  • Exposure to Cold Environment: Occasional 1-3 Hours.
  • Standing: Constant 5-8 Hours.
  • Sitting: Occasional 1-3 Hours.
  • Walking: Constant 5-8 Hours.
  • Grasping/Finger Movement & Dexterity: Left/Right Hands: Constant 5-8 Hours.
  • Bending: Constant 5-8 Hours.
  • Twisting: Constant 5-8 Hours.
  • Pivoting: Constant 5-8 Hours.
  • Squatting/Kneeling: Constant 5-8 Hours.
  • Pushing/Pulling: Occasional 1-3 Hours up to 75lbs.
  • Lifting: Occasional 1-3 Hours up to 50lbs.
  • Lifting: Frequent 3-5 Hours up to 25lbs.