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Customer Support Associate

2 months ago

McAllen, Texas, United States GO Car Wash Full time

Customer Service Teammate

Position Overview

We are seeking dedicated individuals for the role of Customer Service Teammate. This position is essential for fostering relationships with both new and existing clients while promoting membership options and enhancing service offerings through effective sales techniques.

Company Background:

GO Car Wash is a rapidly expanding leader in the car wash franchise industry, with a commitment to providing exceptional service across multiple states. Our mission is to be recognized as the premier car wash company, dedicated to enriching the experiences of our team members and customers alike.

Our Commitment:

At GO Car Wash, we prioritize respect and dignity for all team members, encouraging open communication and feedback. We are dedicated to providing the necessary training and resources to ensure success in every role, while maintaining a safe and secure work environment.

Key Responsibilities:

  1. Welcome all customers with a friendly demeanor and positive attitude.
  2. Possess a thorough understanding of GO Car Wash membership options and pricing, effectively communicating the advantages of unlimited memberships.
  3. Educate customers on the wash process and the products used, ensuring they are informed and satisfied.
  4. Utilize the GO sales approach in every customer interaction.
  5. Assist customers with vehicle guidance, adhering to GO procedures.
  6. Build lasting relationships with customers through exceptional service, driving membership sales.
  7. Maintain a clean and organized wash environment, contributing to a safe and welcoming atmosphere.
  8. Act as a representative of GO Car Wash, embodying our core values in every interaction.
  9. Perform additional duties as required.

Qualifications:

A high school diploma or equivalent is preferred. Previous experience in customer service or sales is advantageous, with a background in the car wash industry considered a plus.

Requirements:

  • Ability to work independently while collaborating effectively with team members.
  • Commitment to delivering outstanding customer experiences and operational excellence.
  • A positive and enthusiastic attitude is essential.
  • Strong work ethic with a focus on achieving sales goals.