HVAC Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused HVAC Customer Service Representative to join our team at One Hour Air Conditioning and Heating. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Schedule and coordinate service appointments with customers to complete jobs after parts arrive.
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Use scripting to capture each lead coming in and to overcome any objections.
- Sell membership maintenance plans to customers to ensure their HVAC systems are properly maintained.
- Answer phones and dispatch after-hours calls to ensure customer needs are met.
- Enter service calls, generate calls, and schedule calls to ensure efficient use of resources.
- Follow up with customers to schedule preventative maintenance service appointments.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Participate in company-sponsored training classes to enhance skills and knowledge.
- Perform heavy outbound calling in non-peak season to drive sales and growth.
- Follow up on past recommendations to obtain more jobs and increase customer satisfaction.
- Perform administrative duties as requested by the Call Center manager to assist with the overall efficiency of the operation.
- Minimum 2 years of experience in a customer service setting with high call volume.
- Advanced communication and customer service skills.
- Valid Driver's License, clean background, and ability to pass a drug test.
- GED or High School Diploma.
- Ability to sit for long periods of time and work in a general office environment.
- Ability to work under stressful situations and may be exposed to verbal confrontations.
- Must be able to work extended hours, nights, weekends, or holidays.
- Bi-lingual a plus but not required.
One Hour Air Conditioning and Heating is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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