HVAC Service Representative

4 weeks ago


Kingman, United States One Hour Air Conditioning and Heating Full time
Job Overview

We are seeking a highly motivated and customer-focused HVAC Customer Service Representative to join our team at One Hour Air Conditioning and Heating. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  1. Schedule and coordinate service appointments with customers to complete jobs after parts arrive.
  2. Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  3. Use scripting to capture each lead coming in and to overcome any objections.
  4. Sell membership maintenance plans to customers to ensure their HVAC systems are properly maintained.
  5. Answer phones and dispatch after-hours calls to ensure customer needs are met.
  6. Enter service calls, generate calls, and schedule calls to ensure efficient use of resources.
  7. Follow up with customers to schedule preventative maintenance service appointments.
  8. Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
  9. Participate in company-sponsored training classes to enhance skills and knowledge.
  10. Perform heavy outbound calling in non-peak season to drive sales and growth.
  11. Follow up on past recommendations to obtain more jobs and increase customer satisfaction.
  12. Perform administrative duties as requested by the Call Center manager to assist with the overall efficiency of the operation.
Requirements
  1. Minimum 2 years of experience in a customer service setting with high call volume.
  2. Advanced communication and customer service skills.
  3. Valid Driver's License, clean background, and ability to pass a drug test.
  4. GED or High School Diploma.
  5. Ability to sit for long periods of time and work in a general office environment.
  6. Ability to work under stressful situations and may be exposed to verbal confrontations.
  7. Must be able to work extended hours, nights, weekends, or holidays.
  8. Bi-lingual a plus but not required.

One Hour Air Conditioning and Heating is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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