HVAC Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused HVAC Customer Service Representative to join our team at One Hour Air Conditioning and Heating. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and driving business growth.
Key Responsibilities- Schedule technician return trips with customers to complete jobs after parts arrive
- Answer inbound calls and provide prompt and professional service
- Use scripting to capture each lead coming in and overcome any objections
- Sell membership maintenance plans to customers
- Answer phones and dispatch after-hours
- Enter service calls, generate calls, and schedule calls
- Follow up and schedule preventative maintenance service appointments
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
- Participate in company-sponsored training classes
- Perform heavy outbound calling in non-peak season
- Follow up on past recommendations to obtain more jobs
- Perform administrative duties to assist with the overall efficiency of the operation, as requested by the Call Center manager
- Minimum 2 years of experience in a customer service setting with high call volume
- Advanced communication and customer service skills
- Valid Driver's License, clean background, and ability to pass a drug test
- GED or High School Diploma
- General office environment
- Ability to sit for long, prolonged periods of time
- Ability to work under stressful situations and may be exposed to verbal confrontations
- Must be able to work extended hours, nights, weekends, or holidays
- Bi-lingual a plus but not required
As a valued member of our team, you will enjoy a range of benefits, including:
- Medical, Dental, Vision options, and Company Paid Life Insurance
- IRA Match up to 3%
- A unique company culture that sets us apart from anywhere you've ever worked
- Flexible working hours
- Leadership Development Classes
- Growth Opportunities with a Fast-Growing Company
We are an Equal Opportunity Employer and welcome applications from all qualified candidates, regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.
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