Customer Service Representative

4 weeks ago


Kingman, United States Pollard Banknote Limited - Arizona Full time
Job Title: Customer Service Representative I

Location: Pollard Banknote Limited - Arizona

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative I to join our team. As a key member of our customer service unit, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide game information, policy, and procedures to customers via phone, in-person, and correspondence.
  • Research and resolve customer complaints and issues in a timely and professional manner.
  • Operate a computer, ticket terminals, calculator, and office equipment to perform data entry, prepare fiscal transactions, and reconcile reports.
  • Handle cash transactions, balance daily reconciliation, and prepare correspondence.
  • Provide winning numbers, mail requested materials, and prepare winner checks up to the designated amount.
  • Perform other duties as assigned by the Customer Service Unit Supervisor.
Requirements
  • Work experience in a high-volume customer service environment.
  • Bilingual preferred.
  • Troubleshooting abilities.
  • Effective time management skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and in a team-oriented environment.
  • Aptitude to learn new computer software.
  • Ability to prioritize workflow, maintain schedules, and meet deadlines.
  • Ability to work well in a diverse environment.
  • Must be a US Citizen/Green Card Only.
What We Offer
  • Competitive salary and benefits package.
  • Employee Assistance Program.
  • Tuition Reimbursement.
  • Generous Paid Time Off.
  • 401k with Company Match.
  • Profit Sharing Potential.
  • Relocation assistance.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using, and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.



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