Patient Services Specialist I

5 days ago


Pittsburgh, Pennsylvania, United States Quick Med Claims Full time

Job Summary:

Quick Med Claims is seeking a highly skilled and customer-focused Patient Services Specialist I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, answering their questions, and resolving their concerns in a timely and professional manner.

Responsibilities:

  • Answer incoming calls from patients and respond to their inquiries in a friendly and courteous manner.
  • Provide first call resolution and navigate multiple systems to resolve customer questions, complex issues, and requests.
  • Manage all calls in a timely manner, consistently with quality and proficiency.
  • Build rapport with callers using a friendly, courteous, and professional manner.
  • Resolve complaints, problems, and inquiry issues to client/patient satisfaction; de-escalate tense situations and turn them into productive conversations.
  • Verify/Collect demographics and update as necessary within system.
  • Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA.

Requirements:

  • High School Diploma required, Associates degree or equivalent preferred.
  • 1-2 years of customer service experience in a call center environment.
  • Prior healthcare experience preferred.
  • Possess time management, organizational, and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Must display sufficient written and oral communication skills.
  • Proficient in Microsoft Office.
  • Customer service focus on both internal and external clients.
  • Must display positive attitude.

Benefits:

  • Comprehensive & competitive benefit package.
  • Generous 401k Company Match Program.
  • Profit Sharing Potential.
  • Bonus Program Potential.
  • Flexible work schedules.
  • Paid time off and holidays.


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