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Patient Care Specialist

2 months ago


Pittsburgh, Pennsylvania, United States Jushi USA Full time
Job Title: Patient Care Specialist

At Jushi USA, we are seeking a highly skilled and customer-focused Patient Care Specialist to join our team. As a Patient Care Specialist, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our patients.

Key Responsibilities:
  • Provide outstanding customer service to patients, answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research of products available.
  • Retain thorough knowledge of patient benefits, discounts, coupons, and promotions, encouraging membership sign-ups for medical guests.
  • Abide by product handling procedures, including company safety and health policies, as well as regulatory agency compliance.
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate cash register, computer-based POS system, and cash drawer.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines.
Requirements:
  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years' experience in customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills over the phone and in-person.
  • Occasional local travel may be required.
  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds.
  • Occasionally twist/bend/stoop/squat, kneel/crawl.
What We Offer:

We offer a comprehensive benefits package, including medical, dental, vision, life, short, and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k). Our team members enjoy a dynamic and supportive work environment, with opportunities for growth and development.