Customer Experience Lead
3 weeks ago
Curaleaf is a leading international provider of consumer products in cannabis, driven by a commitment to quality, expertise, and innovation. Our mission is to enhance lives by cultivating, sharing, and celebrating the power of the plant.
About the Role
We are seeking a highly skilled Customer Experience Lead to join our team in Englewood, FL. In this role, you will provide exceptional customer service, train and coach store associates, and drive sales growth through effective merchandising and inventory management.
Responsibilities:
- Assist in executing business strategies to maximize sales, payroll, customer loyalty program, and inventory accuracy.
- Plan daily tasks, including scheduling and assigning responsibilities to ensure seamless operations.
- Analyze business reports to identify opportunities and define actions to drive results.
- Communicate divisional directives to store associates and leverage in-the-moment floor coaching to maintain a guest-focused team environment.
- Deliver feedback to team members on guest interactions and recognize successes to drive associate engagement.
- Leverage company tools to make informed decisions and ensure operational excellence through execution of Standard Operating Procedures.
- Perform other duties as assigned by the Store Manager.
Requirements:
- At least 1 year of experience in a retail leadership or supervisory role.
- Proven experience in coaching and training team members to achieve their best.
- Strong communication skills and ability to collaborate effectively across all levels of the organization.
- Flexibility to work nights, weekends, and holidays as needed.
Compensation:
- Estimated salary: $40,000 - $60,000 per year, depending on experience.
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